![]() KXAN reached out to Texas Attorney General Ken Paxton’s Office to see if an investigation is underway. The BBB submitted a written request to the company seeking additional information, including how they intend to address the pattern identified within consumer complaints and customer review data. Declared Value per 100 Declared Value minimum of 300 Declared Value per package. Delivery Confirmation Signature Required Adult. The agency said the business was previously responsive to BBB processes. Additional Handling Surcharge - over 48 or over 70lbs. The BBB said in late November, the business stopped responding to its requests to address individual consumer complaints. Consumers also stated they are not told where to locate “lost” orders or when they can expect to receive them.
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